Vistara’s AI Robot “RADA”, Will Soon Assist Passengers At The Delhi Airport!

Starting from July 2018, passengers travelling with Vistara will be assisted by an Artificially Intelligent robot at the Indira Gandhi International Airport (IGIA) in New Delhi.

Vistara, which is a joint venture between Tata Sons and Singapore Airlines, has developed a robot to help their passengers, address queries and entertain them before boarding a flight.

Here are all the details about the robot –

• Vistara has named the AI robot ‘RADA’.
• The robot will be installed in the ‘Vistara Signature Lounge’ at Delhi Airport’s Terminal 3 from 5^th July 2018.
• It is the first AI robot in India to be deployed at an airport to assist passengers.
• It is built on the chassis of 4 wheels, which enables it to rotate 360 degrees and has 3 inbuilt cameras to help it interact with customers at the lounge.
• ‘RADA’ is capable of scanning boarding passes, giving information about terminals & departure gates, real-time flight updates, weather conditions and different products. It also tells passengers about the services offered by Vistara.
• It will use basic hand movements to greet the passengers entering the lounge and will move around on a predefined path.
• It is also capable of entertaining kids and adults by playing games, videos and songs.
• Over a period of time, the AI robot will be developed in terms of functionality and features based on customer feedback.
• The airline claims that it is one of the most economical AI robots in India, which is completely made from components manufactured within the country.

‘RADA’ has been developed under Vistara’s ‘Innovation Initiative’. It has been designed and engineered by experts from the TATA Innovation Lab with the help of students from reputed institutions.

According to Mr Ravinder Pal Singh, Vistara’s Chief Information and Innovation Officer, the idea behind this concept was to build a simple and extremely cost-effective robot which is capable of basic human interaction to start with. He also said that the robot will further be developed to perform more complex tasks to handle the evolving passenger habits in this technological age.

With this innovation, Vistara will surely enhance its customer’s experience and will further strengthen its hold in the domestic aviation market.